Elements and Performance Criteria
- Monitor and organise staffing levels.
- Maintain staffing levels and rosters in designated areas within budget and according to store policy and procedures and legislative requirements.
- Roster team according to anticipated sales peaks and statutory requirements.
- Inform team members of individual rosters according to store policy and procedures.
- Take corrective action as needed according to staff availability.
- Inform team members.
- Inform team of expected standards of work and behaviour required by store policy in a manner and at a level and pace appropriate to the individual.
- Implement staff communication and motivation programs according to store policy.
- Compare store targets to individual and team results.
- Conduct staff meetings to address issues within area of authority according to store policy.
- Perform staff induction into teams according to store policy.
- Coach on the job.
- Identify opportunities to coach team members who are unfamiliar with specific procedures.
- Make team members aware of the work application of the competency or job being taught.
- Use a systematic approach, including explanation and demonstration where appropriate.
- Encourage trainees by positive comments and feedback.
- Design feedback during instruction to help trainees learn from their mistakes.
- Encourage and guide trainees to evaluate their own performance and diagnose it for improvement.
- Evaluate trainees' performance according to store policy and procedures.
- Motivate the team.
- Identify strengths and weaknesses of team against current and anticipated work requirements.
- Encourage individuals within the team to contribute to discussion and planning of team objectives and goals.
- Update and review team objectives and goals on a regular basis in consultation with relevant personnel.
- Develop positive and constructive relationships with and between team members.
- Treat all team members fairly, equally and with respect.
- Accept responsibility for developing own competencies and identify realistic objectives.
- Maintain staffing records.